Request Account & Data Deletion.
We value your privacy rights. Submit your request below to remove your Selfana account, storefront profile, and associated personal information from our systems.
Right to Erasure
Full control to request permanent removal of your user profile and stored data.
Admin Review & Email Notice
Deletion requests are reviewed by admins. Confirmation email is automatically sent upon submission.
Secure Account Verification
Authenticated session ensures request ownership and protects against unauthorized deletion attempts.
Submit Deletion Request
Submit an official request to permanently delete your Selfana buyer or seller account.
You must be signed in to submit an account deletion request for your Selfana account.
What Data Gets Deleted?
- User Credentials & Profile: Name, phone number, email address, password hash, and stored delivery addresses.
- Storefront Data (Sellers): Store settings, product catalogs, promotional banners, and merchant profile.
- Preferences & Tokens: Session cookies, notification settings, and saved store themes.
In compliance with anti-money laundering (AML) and financial regulations, transaction audit records (escrow history, order receipts, payment settlements) are retained in an encrypted vault for a statutory retention period before automatic purging.
Frequently Asked Questions
How long does the account deletion process take?
Once you submit your deletion request, an confirmation email is sent. Admins will review pending requests and approve or reject them. Complete account and personal data anonymisation is finalized within standard regulatory windows.
Can I cancel a deletion request after submitting?
Yes. You can contact support or email privacy@selfana.ng with your Request ID before your request is approved and executed by an administrator.
What happens to active orders or escrow funds?
Account deletion requests cannot be fulfilled if you have active escrow disputes, unfulfilled orders, or pending payouts. All transactions must be resolved prior to final account deletion.
Why are some financial transaction records retained?
To comply with Nigerian financial regulatory frameworks, Anti-Money Laundering (AML) directives, and tax statutory laws, financial transaction logs are stored securely for a mandatory retention period before permanent purging.
Need Help or Instant Assistance?
If you have privacy inquiries or need help regarding account removal, contact our Data Protection Team:
support@selfana.ng
+234 9065 379596